OUR SERVICE
Timpani s.r.l. offers after-sales services on all products sold, under warranty and out of warranty.
The service procedure is enabled by compiling a report form, available at the following link:
DOWNLOAD THE TECHNICAL ASSISTANCE FORM
EXCLUSIVE DISTRIBUTION - “TIMPANI” AND “STREET AUDIO” BRANDED PRODUCTS
- In-warranty Service: the authorized service center shall repair or replace the product with a similar or equal one.
The warranty does not apply to damages caused by negligence, incorrect installation and use.
- Out of Warranty interventions: If some components / products are out of warranty a repair estimate will be forwarded to the customer. The shipping costs are charged to the customer.
PACKAGING
The contractor undertakes in respect of the principle to properly package the goods to be delivered, in their original package, and to secure the goods in such way that they reach their destination in good condition with normal transport conditions.
Please, the products must to be accompanied with the assistance form duly completed in all its parts.