FAQ - Frequently Asked Questions

• How to become Timpani customer?

To become a customer you need to send a copy of the Company Licence (document attesting the membership to the categories of musical instrument retailers , installers or events service ) via Fax to the number  +39 051.745.0754 or by  e-mail at info@timpani.it .

• How do I place an order via web?

In the product page, you need to select the number of pieces you want to buy and then click on the “Add to Cart” button. To proceed to payment, click on “ View cart”.

• Can I use other purchase methods?

You can order by calling the number +39 051 356 956 / +39 051.745.0754; the sales team will guide you in the different stages of the purchase.
 

• Is there a minimum amount of expense?

There is not a minimum amount but for orders less than € 150.00 (VAT excluded) an additional processing costs of € 9 will be added.
 

• Can I change my shipping address?

Yes, the shipping address can be changed from the section “My Addresses” in “My Account” section.

• How much the shipping costs?

The shipping costs consider different variables such as the distance of the delivery address from our operation point, the product volume and weight. Our sales team will provide you all the information when submitting an estimate request. When ordering via web, the rates will be calculated automatically.

• How long does delivery take?

The delivery of the products is expected within 24 hours in Italy if the order is made within 1.00 p.m. An exception for Calabria, Puglia, the islands and some places far from the city, which will be served within 48 hours.  In Europe the delivery time changes depending on the specific country.

• What are the payment methods?

In order to know  the different payment methods please consult the page about payments in the "Information" section of the website.

• Can I track my shipment?

Yes, by clicking on "Track Your Order" in the “My Orders” section of the website.